Food & Beverage Trainer

at  Ashford Castle Cong County Mayo

We are currently recruiting for a dynamic and motivated Food & Beverage Trainer to join the Food and Beverage Team on the Ashford Castle Estate.

The role will include:

• Working with HOD’s and Senior Management to determine skill-gaps and training opportunities to improve performance and department objectives.
• Being accountable for learning initiatives, ensuring design and overall programme embedding is in line with and reinforcing the Red Carnation values.

The duties of the successful candidate will:

• Instilling a culture of high quality, process excellence and continuous improvement through clearly defined KPI’s performance target and customer satisfaction.
• Identify and assess current training needs with HOD’s.
• Work collaboratively with the management team to understand individual centre-needs to ensure the centre can obtain year-end targets through employee performance.
• Facilitate regular open communication regarding training with Management and team members, look for feedback and suggest changes/additions to training where necessary.
• Develop current and effective learning and development
• Design engaging, relevant and inspiring training content incorporating a variety of methodologies keeping your audience at the forefront, i.e virtual, mobile, intra-net, online and web based training.
• Conduct training modules.
• Monitor and gauge the effectiveness of the training modules and programmes by implementing real time and real value measures such as assessments and sales reports.
• Establish a methodology for weekly/monthly reporting on training KPI’s and share with team as appropriate.
• Create and facilitate the creation of bite size training to provide and deliver immediate individual and team results.
• Source external vendors to deliver programmes internally including academic and non-academic courses to meet employees learning and development needs.

The ideal candidate will have

• Have previous experience delivering training in a 5 star environment
• Knowledge of Forbes 5* standards.
• Previous experience in a Learning and Development Role.
• Possess training experience & service skills
• A positive attitude to coaching and with the ability to adapt to different personalities.
• A passion for hospitality and a friendly guest focused approach.
• Be legally eligible to work in Ireland

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure ‘World’s Best’ Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021.
The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.
We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

The role will include:

• Working with HOD’s and Senior Management to determine skill-gaps and training opportunities to improve performance and department objectives.
• Being accountable for learning initiatives, ensuring design and overall programme embedding is in line with and reinforcing the Red Carnation values

The duties of the successful candidate will:

• Instilling a culture of high quality, process excellence and continuous improvement through clearly defined KPI’s performance target and customer satisfaction.
• Identify and assess current training needs with HOD’s.
• Work collaboratively with the management team to understand individual centre-needs to ensure the centre can obtain year-end targets through employee performance.
• Facilitate regular open communication regarding training with Management and team members, look for feedback and suggest changes/additions to training where necessary.
• Develop current and effective learning and development
• Design engaging, relevant and inspiring training content incorporating a variety of methodologies keeping your audience at the forefront, i.e virtual, mobile, intra-net, online and web based training.
• Conduct training modules.
• Monitor and gauge the effectiveness of the training modules and programmes by implementing real time and real value measures such as assessments and sales reports.
• Establish a methodology for weekly/monthly reporting on training KPI’s and share with team as appropriate.
• Create and facilitate the creation of bite size training to provide and deliver immediate individual and team results.
• Source external vendors to deliver programmes internally including academic and non-academic courses to meet employees learning and development needs