Food Runner / Busser

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It’s knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family

ABOUT ME LONDON HOTEL, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand!
* Salary package: up to £ 27,000 including service charge // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more*
Food Runner / Busser (30 hours/week)
Mission: Deliver high-quality service to all guests in the restaurant in a prompt and efficient manner, adhering to operational standards and relevant legal requirements.

Responsibilities will include, but are not limited to:

• Demonstrate high-quality customer care, professionalism, and maintaining a respectful and polished appearance.
• Greet guests warmly and professionally upon arrival, addressing returning guests by name whenever possible to create a personalized experience.
• Be thoroughly knowledgeable about all food and beverage offerings, capable of describing menu items clearly and helpfully.
• Support guests in selecting their orders and encourage additional purchases. Respond confidently to any menu-related questions.
• Take and relay food and beverage orders promptly to the kitchen or bar for preparation.
• Address guest questions promptly and refer complaints or compliments to the duty manager as necessary. Always be familiar with the hotel’s complaint-handling procedures.
• Ensure all cutlery, crockery, glassware, and other service items are prepared for use. Maintain cleanliness and order in all service-related areas before, during, and after shifts.

What are we looking for?

• Customer service skills
• Be able to stand for a long period of time
• Fluency in English
• Excellent grooming and presentation standards

The successful candidate must already have eligibility to work in the UK.

• Demonstrate high-quality customer care, professionalism, and maintaining a respectful and polished appearance.
• Greet guests warmly and professionally upon arrival, addressing returning guests by name whenever possible to create a personalized experience.
• Be thoroughly knowledgeable about all food and beverage offerings, capable of describing menu items clearly and helpfully.
• Support guests in selecting their orders and encourage additional purchases. Respond confidently to any menu-related questions.
• Take and relay food and beverage orders promptly to the kitchen or bar for preparation.
• Address guest questions promptly and refer complaints or compliments to the duty manager as necessary. Always be familiar with the hotel’s complaint-handling procedures.
• Ensure all cutlery, crockery, glassware, and other service items are prepared for use. Maintain cleanliness and order in all service-related areas before, during, and after shifts