Food Service Attendant

at  Catholic Charities of Southern Nevada

ABOUT CATHOLIC CHARITIES OF SOUTHERN NEVADA

Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing
four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services. Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

POSITION SUMMARY:

The position assists with the day-to-day operations of Catholic Charities of Southern Nevada’s Food Division (Food Pantry, Dining Room and Kitchen). The Food Service Attendant will focus on cultivating and consistently reinforcing the Guest Service culture anchored with dignity and respect for all Guests, Volunteers and Staff.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent oral and written communication skills, value human dignity and ability to work with a diverse population.
• Able to read, write and do simple math problems.
• Working knowledge of available community services to meet client needs.
• Knowledge of all Agency policies, including safety.
• Customer service experience highly preferred.
• Ability to readily communicate with clients and co-workers.
• Computer knowledge in Excel, Word; experience with HMIS preferred but not required.
• Capable of diffusing difficult situations with a desired positive outcome.
• Possesses a valid Clark County health card.
• Flexible schedule to work after regular business hours, weekends and holidays.

QUALIFICATIONS:

• High School Diploma
• Two years of customer service experience in working with a diverse population
• Bilingual in Spanish required

PHYSICAL REQUIREMENTS:

• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to lift up to 55 lbs., push up to 200 pounds on a push cart, and enter walks ins -10 degrees with or without assistance.
• Ability to stand for duration of shift, walk frequently, bend, and reach to a height of 6 feet with or without assistance.
• Employees will be required to stand, sit, walk, lift, reach, push, pull, grasp and navigate safely within all environments commonly found within the Food Services Department.

• Provide premier customer service, including greeting guests and answering their questions.
• Ability to transact sales and exchange money accurately including debit/credit cards and cash.
• Participate in all dining special events and sponsored meals on holidays and special occasions.
• Instruct clients on the protocol of amounts of food allowed.
• Complete reports from HMIS on daily client numbers and demographics.
• Enter admissions information into HMIS and internal database.
• Complete all admission paperwork and file in appropriate boxes.
• Assist with assignments of Volunteers and Tracking Volunteer hours.
• Report any Maintenance issues to the area supervisor.
• Responsible for check out and bagging procedures.
• Ensure that product is within date and displayed properly.
• Assist with unloading product from trucks and organizes stock room.
• Work in all areas of the food division as needed (Food Pantry, Dining Room and Kitchen).
• Clean cases, tables and shelves, mop and sweep the floor, stock rooms and walk in units.
• Operate back room equipment, including pallet jack, baler and compactor.
• Protect all confidential information, company property and electronic data. Comply with safety rules.
• Other related duties as directed