Food Services Supervisor - Booking Office

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24182843
Job CategoryFood and Beverage & Culinary
LocationSt. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

QUALIFICATIONS:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Detail-oriented with a passion for delivering excellence in customer service.

WHAT IS IN IT FOR YOU:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free St. Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, IRD and banqueting operations and any other area in the hotel as required.
• Lead by example with brilliant positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. The role of Food Service Supervisor is multi-functional, which is based across all venue and types of service delivery in the hotel.
• An Food Service Supervisor will multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service and banqueting rooms setups on any given day and in any outlet as required and as directed by supervisors or managers.
• You must adhere to and supervise the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company guidelines. In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness.
• As a Food Service Supervisor, your role will also include assisting management and your fellow supervisors & associates with answering guest enquiries for reservations, taking and positively converting groups enquiries and any additional sales/revenue generating activities and general administration to ensure the effective running of the F&B department.
• As Food Service Supervisor, your role will also include creating a harmonious relationship with the culinary and back of house teams and assisting them where necessary in order to ensure that we are exceeding guest expectations with every visit.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene of all F&B areas at all times and advocate this as best practice.
• You are required to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or continuous basis.
• Shift patterns for this role are not set and will require you to be available for morning, afternoon, evening or overnight shifts as per the weekly rota