Forecasting and Reporting Analyst - Content Integrity

at  Trustpilot

OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY—BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

We’re looking for a Forecast and Reporting Analyst to join Trustpilot’s Trust and Safety (T&S) team, supporting reporting and resource planning. This role will focus on analysing data from Salesforce and Zendesk, providing accurate and actionable insights. Proficiency in Google Analytics is required to ensure meaningful insights for resource planning. You’ll oversee key reporting metrics, including decision overturn rates, flagging workload drivers, and analysing paid vs. free reporting
You will manage reporting that guides decision-making, identifying trends and providing insights to support operational improvements. The role requires a strategic approach to operational excellence and the ability to work in a dynamic environment, ensuring reporting aligns with team goals and optimises performance and resource allocation.
This is a great opportunity to work with key data systems and contribute to the team’s operational goals. As part of the wider Trust & Transparency division, the Content Integrity team is committed to protecting platform integrity and building trust between consumers and businesses. We value change, collaboration, and continuous improvement, empowering everyone to contribute ideas and shape our direction.

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

• Oversee reporting on Trust and Safety insights, including turnover rates of decisions, flagging reasons creating the most work, and analyzing paid vs. free reporting.
• Estimate staffing requirements based on forecasted workload and ensure resource allocation meets target turnaround times.
• Create and manage work schedules for specialists and agents to optimize daily operations.
• Collaborate with your colleagues in Optimisation and Reporting to provide short, medium, and long-term forecasts for activity levels and staffing needs.
• Maintain and develop a suite of daily, weekly, and monthly performance reports to track key metrics.
• Handle day-to-day reporting, including performance analysis and adjustments to meet operational targets.
• Create and track budgets and plans for non-productive activities, as well as address new requests from managers and team leaders.
• Regularly analyze expected versus actual performance and make data-driven recommendations for improvements.
• Identify trends and formulate actionable recommendations based on data analysis to drive continuous improvement (CI) in resource planning and performance.