Foreign Exchange E-Trading Client Services
at JPMorganChase
Buenos Aires, Buenos Aires, Argentina -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Dec, 2024 | Not Specified | 04 Oct, 2024 | N/A | Interpersonal Skills,Analytical Skills,Front Office,Presentation Skills | No | No |
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US Citizen | Student Visa |
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OPT | H4 Spouse of H1B |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading / payment needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team, main responsibilities will include:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
FUNCTION SPECIFIC SKILLS:
- Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
- Able to understand complex system processes and experience of working with vendor systems a plus..
- Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
- Ability to communicate clearly with internal stakeholders, as well as clients.
- Ability to manage critical system issues and navigate through successful resolution.
- Good analytical skills, due diligent and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Responsibilities:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the clien
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Graduate
Proficient
1
Buenos Aires, Buenos Aires, Argentina