Forensic Document Analyst (3758)

at  GBG

ABOUT GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world’s best-known organisations to reach and trust their customers.

REQUIREMENTS

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• Attention to Detail: Exceptional focus on accuracy, with the ability to ensure all documentation and records are precise and up to date.

• Data Analysis & Critical Thinking: Strong ability to analyze data, think critically, and develop effective solutions to complex issues.
• Adaptability & Decision-Making: Comfortable adapting to new challenges and making informed decisions in a dynamic environment.
• Self-Management: Able to organize and prioritize your workload independently while maintaining a high standard of performance.
• Autonomy: Ability to work autonomously with minimal supervision while taking ownership of tasks.
• Communication Skills: Excellent verbal and written communication skills, with proficiency in writing clear documentation and reports, coupled with an outstanding command of the English language.
• Fast Learner: Quick to learn new tools and IT systems, with a baseline competency in PowerPoint, Excel, Windows, and Outlook.
• Customer Focus: A strong commitment to providing excellent customer service, ensuring a great experience for all clients and stakeholders.
• Team Collaboration: Acknowledges the value of teamwork, supporting others while being capable of working independently when required.
• Analytical Mindset: Demonstrates clear analytical thinking, with a passion for learning and a commitment to delivering exceptional customer service.
• Ambition & Positive Attitude: Brings a proactive, can-do attitude to the role, with a hunger for continuous growth and industry knowledge.
• Organized & Independent: Highly organized and capable of working independently, managing your tasks efficiently and effectively.

DESIRED SKILLS AND QUALIFICATIONS:

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• Information Research & Problem-Solving: Proficient in gathering, analyzing, and interpreting data to develop well-thought-out solutions.

• Technical Creativity: Basic knowledge of Photoshop or design tools is a plus.
• Data Protection & Privacy Awareness: Familiarity with data protection and privacy standards is advantageous.
• Identity Document Knowledge: Understanding of identity documents and fraud prevention techniques is beneficial.
• Industry Certification: CIFAS Identity Document Fraud Training (or equivalent) would be highly valued.

THE ROLE

Successful candidates will be required to deliver an industry leading document checking service (FDCS) to GBG’s Identity customers and partners. The Forensic Document Examiner will ensure customer support/queries are dealt with quickly and thoroughly across multiple platforms.
As you research and build your document knowledge, you will help to expand and maintain GBG IDscan document library and prepare reference data for our Document Knowledge Team to enable them to train our software and expand our samples database used as a tool in the document verification process.
Please note that this position requires you to work the following pattern:
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- Mon-Fri 11:30am-8:00pm
- Occasional wkd or morning shift cover (8:00am – 4:30pm) may be required to meet business requirements. This will be scheduled on the rotational bases. Sat: 8am-6pm, Sun and Bank Holidays 11am-5pm Sat. lunch cover (2hrs)

WHAT YOU WILL DO

• Respond to customer requests over live chat, portals and emails
• Maintain the integrity of records and collect information, evidence, ID samples in a legally admissible and responsible manner, as prescribed by IDscan
• Act on information, either directly or through escalation
• Prepare reference data to build your document knowledge and help to train our software
• Review semantic and visual features of identity documents
• Manage daily transcript report