Former Tenant Arrears & Sundry Debt Officer (Birmingham)

at  MedicoPartners

Job Title: Former Tenant Arrears & Sundry Debt Officer
Location: Birmingham
Job Type: To start as temporary
Hours: Full Time 37.5 hours per week.
Job Rate: Negotiable
Purpose:
To actively manage and monitor the recovery of former tenant arrears and manage / monitor sundry debt accounts related to housing, working in partnership with the patch based Officers and the Finance Department.
Deliver an effective rent collection and recovery service in relation to former tenant arrears and other sundry debts whilst maintaining a high level of customer service.
Communicate with customers face to face, by phone and in writing offering support and making arrangements for the repayment of debts owed to Trident.

Key Results Areas:

• To be responsible for dealing with all aspects of Trident Groups Former and Sundry debt through timely collections of sums owed.
• To keep abreast of current legislation, regulatory requirements and best practice.
• To reduce financial loss to the organisation by negotiating and setting up formal payment arranagement of money owed to us by former tenants as possible.
• Specifically to work through former tenant arrears and initiate our process to collect money owed to Trident Group by previous tenants
• To work with the Income Team, Intensive Housing Management and Homes and Community Officers to identify tenancies coming to an end where we can proactively manage former tenant debt and negotiate payment levels and overall amount in line with our policy
• To attend meetings and best practice forums as requested to improve joint working and our understanding of better ways to pursue these debts.
• To work with the Homes and Community officers and the Repairs /Maintenance team to identify sundry debts relating to recharges and negotiate payment level and overall amount in line with our policy
• To carry out other duties consistent with the responsibilities of the post, as directed by the Team Manager for Income Management
• Attending all training courses and delivering on the outcomes.

KEY REQUIREMENTS

• Maximisation of Income Collection for the Group to through the collection of former debt to reduce arrears
• Consistent and timely review of Key Performance Indicators (KPI’s), targets and benchmarking
• Create a supportive and participative environment within team and cross functionally to collaborate on collections
• Work in collaboration with key internal and external agencies, partners and customers
• Promote, develop and monitor the requirements of Equality and Diversity
• Regularly assess policy relevance

EXPERIENCE

• A minimum of 2 years experience working within social housing in income collection, arrears and debt recovery.
• Experience of recovering debt and be numerate and accurate with figures.
• Experience of effective partnership working (debt collection and tracing agencies)
• Experience of managing income accounts and debt recovery
• Preparing and presenting cases for Small Claims / County Court.

EDUCATION

• 5 GCES’s or equivalent – including Maths & English
• SKILLS/KNOWLEDGEKnowledge of the legal processes involved in former arrears and sundry debt recovery
• Computer literate understanding of spreadsheets and ability to use various software packages
• Ability to use own initiative in dealing with a wide variety of people.
• Clean driving licence and access to a motor vehicle
  Please Apply below or call us on 0121 270 8878. Between 09:00-17:00 Monday to Friday
  Email us on team.admin@medicopartners.com for assistance with this job.

Please refer the Job description for details