Forum and Community Moderator - Japanese/English - Remote

at  Keywords Studios

Since 1998, we’ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

MINIMUM REQUIREMENTS:

• Mastery in C1-C2 level Japanese language proficiency, with Business Level English skills
• Basic PC skills (Excel, Word, Emails)
• Interest in social media & gaming

ROLE OVERVIEW

We are seeking a Forum Moderator to join our team and help moderate and animate our client’s community on Discourse. The ideal candidate will have a passion for our client’s products, a strong understanding of online communities, and excellent communication and interpersonal skills. Level up your game and apply today!

YOUR RESPONSIBILITIES:

• Monitor and moderate our client’s Community on Discourse
• Respond to user questions and concerns in a timely and helpful manner
• Enforce the community guidelines and policies
• Identify and remove inappropriate content
• Promote positive and constructive discussions
• Help create and maintain a welcoming and inclusive community environment
• Work closely with our client to ensure that the community is aligned with their goals and values

YOU’D BE A GREAT FIT FOR THIS ROLE IF YOU HAVE:

• Strong understanding of online communities and their dynamics
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for our clients’ products and services
• Strong problem-solving and conflict resolution skills
• Familiarity with Discourse or similar forum software
• Ability to work flexible hours, including evening/night shifts