Found Client Service Administrator Product Support & Services IM

at  Morgan Stanley

Found Client Service Administrator Product Support & Services IM
Job Number:

3261039
POSTING DATE: Oct 23, 2024
PRIMARY LOCATION: Europe, Middle East, Africa-Luxembourg-Luxembourg-Luxembourg
EDUCATION LEVEL: Bachelor’s Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Analyst

DESCRIPTION

Found Client Service Administrator
The Luxembourg Client Service Team is looking to recruit a Client Service Administrator to support mainly the distribution of the Morgan Stanley Investment Funds (MS INVF) and the other Morgan Stanley European Funds more generically.
About Morgan Stanley
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
What will you be doing?
Working in a team dedicated to all the markets where our European Funds are registered, They will report to the Team Leader. They will have primarily responsibility for providing client service assistance and customer relation management services to a range of Intermediaries located mainly in Italy (Spain and Latin America) investing in the MS INVF.
The Client Service Administrator’s main responsibilities will include but are not limited to:
Client take on for intermediary clients. Working with sales/legal to ensure the necessary sub distribution agreements / rebates letter are in place. Also work closely with the relevant Transfer Agent in the setting up of new clients and monitoring the initial transitions;
Trade Assistance: daily assistance to clients on trading issues (phone, email, correspondence); assistance on larges trade processing, trade corrections etc.;
Follow up on non-receipt of subscription money and other unreconciled amounts and claims relating to late payments and trades;
Understanding of the remuneration process and should work closely with the Financial Controller’s area to ensure that commission payments are made on a timely basis;
Responsible for all aspects of client reporting, including pricing information, investment reports, static data reports etc.
Participation if and when required to projects and initiatives across Funds Operations Client Services.
The Client Service Administrator will make use of his/her excel technical skills to prepare the review of Vendors/Clients’ invoices against proprietary systems. This will require familiarity with Excel’s vlookup formulae and pivoting features.

QUALIFICATIONS

Qualifications - External

The Fund Client Service Administrator will need to build close relationships with a number of colleagues including Fund Administration, Product Management and the Financial Controllers Group to ensure consistent best practise is adopted in supporting all of the Morgan Stanley European Funds.

• They should have a strong focus on her/his Internals stakeholders including, the Sales teams.
• The candidate should be educated to degree level or equivalent;
• They should have at prior customer service experience with a Transfer Agent or Mutual Fund Company;
• They will be expected to have good organisational & time management skills, exceptional communication and presentation skills.
• Working languages are English, Spanish and Italian, which are elementary for this role
• the command of another European language (i.e. French or German) whilst not vital is preferred as well as advanced knowledge of MS office software (Excel, Powerpoint, Outlook).

The candidate should have a good understanding of all aspect of the European Fund industry including but not limited to:

• The legal structure of a European (SICAV, SIF, OEICs) registered fund;
• An understanding of the roles of the various services providers associated with this product;
• Previous experience of the Anti-Money Laundering requirements associate with this type of product including requirements of clients in Non-GAFI countries and Private Placement Rules;
• An understanding of European Funds Legislation.

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents

Please refer the Job description for details