Fraud Analyst

at  Evergreen Bank Group

Job Title: Fraud Analyst
Department: Fraud
Reports To: Vice President, Fraud
FLSA Status: Exempt
Summary: As a Fraud Analyst, you will leverage your experience with fraud prevention, customer engagement, and operations processes to review a variety of transactions and event types for likelihood of fraud and work to mitigate losses to the Bank. This position requires a basic understanding of fraud prevention strategies, risk management, data analysis, and compliance with industry regulations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1+ year of experience in fraud prevention, or a related field.
• Ability to work efficiently and independently in a fast-paced, high-volume, and technology-driven environment.
• Working knowledge of fraud detection tools, techniques, and technologies
• Strong research and investigation skills, ideally adept at synthesizing large amounts of information, including transaction data.
• Strong writing and oral communication; analytical skills; investigative research and documentation experience.
• Keen sense of being able to recall trends that were recently identified.
• Natural enjoyment of exploring data, analytics, and gleaning insights.
• Initiative and openness for other tasks and responsibilities as needed.
• Natural Curiosity to ask questions and find answers.
• Working knowledge of data analysis tools such as Excel, Power BI, and/or Cognos is a plus.

Highly proficient in Microsoft Word, Excel, and Outlook.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Conduct deep dives into account and transaction activity and leverage fraud tools to identify and prevent fraudulent activity.
• Support of BSA/AML and Sanctions programs by working with our Compliance department to conduct investigations, escalations, audits, etc.
• Support different departments by coordinating and communicating with various team members throughout the lifecycle of the fraud investigation.
• Analyze trends to identify possibly gaps in a process, and work to make suggestions on rule improvements.
• Work collaboratively with cross-functional teams to detect and respond to fraudulent activities, protect assets, and ensure the safety and security of our customer and business operations.
• Responds to requests from Law Enforcement, acts as a liaison, preparing case referrals and follow up investigations.
• Review, analyze, and decision high risk new account transactions, potentially fraudulent activity, and referrals related to suspicious activity.
• Analyze, evaluate, and interpret information gathered from numerous databases and third-party sources and identify “red flags” that prompt further inquiry.
• Assist customers who have been identified as victims of fraud in a knowledgeable, empathetic manner, with an eye towards expedited resolution of their fraud claim.
• Support and assist on high impact projects to improve the overall function of the fraud department.
• Ability to pull reports to be able to find the information you need to complete an investigation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1+ year of experience in fraud prevention, or a related field.
• Ability to work efficiently and independently in a fast-paced, high-volume, and technology-driven environment.
• Working knowledge of fraud detection tools, techniques, and technologies
• Strong research and investigation skills, ideally adept at synthesizing large amounts of information, including transaction data.
• Strong writing and oral communication; analytical skills; investigative research and documentation experience.
• Keen sense of being able to recall trends that were recently identified.
• Natural enjoyment of exploring data, analytics, and gleaning insights.
• Initiative and openness for other tasks and responsibilities as needed.
• Natural Curiosity to ask questions and find answers.
• Working knowledge of data analysis tools such as Excel, Power BI, and/or Cognos is a plus