FRAUD AND PAYMENTS ANALYST

at  Dr Martens

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• Detailed knowledge of the global payments industry, CNP transactions and card scheme frameworks (e.g. chargebacks) would be highly advantageous.
• Previous experience in a customer payments or fraud prevention role, preferably at a merchant.
• Direct experience working with machine learning and rules-based fraud prevention tools (such as Ravelin, Forter, Sift, Signifyd, Accertify, etc).
• A keen analytical data mindset, the ability to interrogate data for insights, summarising key findings internally (strong in excel at a minimum but experience with Power BI advantageous).
• High degree of technical literacy with the ability to utilise several systems and understand how they fit together in the wider Dr Martens tech stack.
• Excellent interpersonal skills, able to explain highly technical issues to non-financial staff.
• An ambitious and creative thinker who can work either independently or collaboratively to solve problems.

As our Fraud and Payments Analyst, you will be accountable for:

• Acting as payment and fraud SME within the business working on a global level alongside one other analyst but specialised on the management of the EMEA region.
• Identifying and implementing continuous improvements in our payment fraud processes and KPIs, ensuring we maximise customer acceptance whilst minimising fraud losses.
• Managing relationship and performance of external fraud screening system suppliers.
• Defending chargebacks and disputes to maximise recovery from payment providers such as Visa/Mastercard, Klarna and PayPal.
• Developing an external intelligence network with other merchants, fraud mitigation providers and related payments parties to stay up to date on latest trends in payments and fraud.
• Handling daily fraud and abuse related processes, escalations, and alerts.
• Analysing of payments performance data, share of wallet and payment related costs to provide reporting of key KPIs for senior management, recommending cost and performance optimisations.
• Developing monthly management information on payment related fraud, harnessing transaction data from internal and external systems to report on fraud rates, trends, and financial losses.
• Supporting in the development and implementation of new payment options across global operations and all business channels.
• Supporting on operational customer payment activities, projects, or issues on an ad-hoc basis.
• Supporting the relationship management of key payment providers such as gateway, acquirers, and other related technology partners

Put simply, for this role the key things we’re looking for are:

• Detailed knowledge of the global payments industry, CNP transactions and card scheme frameworks (e.g. chargebacks) would be highly advantageous.
• Previous experience in a customer payments or fraud prevention role, preferably at a merchant.
• Direct experience working with machine learning and rules-based fraud prevention tools (such as Ravelin, Forter, Sift, Signifyd, Accertify, etc).
• A keen analytical data mindset, the ability to interrogate data for insights, summarising key findings internally (strong in excel at a minimum but experience with Power BI advantageous).
• High degree of technical literacy with the ability to utilise several systems and understand how they fit together in the wider Dr Martens tech stack.
• Excellent interpersonal skills, able to explain highly technical issues to non-financial staff.
• An ambitious and creative thinker who can work either independently or collaboratively to solve problems