Fraud Case Investigator

at  JPMorganChase

JOB DESCRIPTION

As a Fraud Case Investigator within our Financial Crime Operations team with Nutmeg, you will have a key focus on keeping our customers and our firm safe. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for hugely impacting crimes.
You will be a customer focused specialist, ready to progress your career in Financial Crime at JP Morgan. The responsibilities of the Fraud Case Investigator will be to own Fraud Investigations ensuring the correct outcome is reached to protect both customers and the firm.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Previous experience working with tax-wrappers (ISA, Lifetime ISA, Pension, Junior ISA) and investment products

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Required qualifications, capabilities, and skills:.

• Banking/Financial experience - UK Investment Management or Banking Risk/Fraud experience
• Knowledge of complaint handling and the Financial Ombudsman
• Be comfortable managing a heavy workload in various stages of completion with minimal supervision
• Have excellent communication skills
• Be customer obsessed- a passion to deliver first class servic

• Conduct ongoing transactional monitoring and investigations on existing customer accounts to combat potential AML (Anti-money Laundering) and financial crime risks via a range of checks & controls (such Source of Wealth, Transaction Volume and Withdrawal Payment checks),
• Be a subject matter expert (SME) and escalation point for internal concerns or suspicions relating to financial crime matters,
• Support the enhanced due diligence (EDD) requirements of higher-risk customers including Politically Exposed Persons (PEPs) and those with Adverse News concerns,
• Support with the testing, mapping and enhancement of financial crime controls in line with internal requirements,
• Summarize emerging trends and risk-areas to report to senior management along with regular metrics for internal stakeholders,
• External reporting of Suspicious Activity Reports (SARs) to the National Crime Agency (NCA).

Required qualifications, capabilities, and skills:.

• Banking/Financial experience - UK Investment Management or Banking Risk/Fraud experience
• Knowledge of complaint handling and the Financial Ombudsman
• Be comfortable managing a heavy workload in various stages of completion with minimal supervision
• Have excellent communication skills
• Be customer obsessed- a passion to deliver first class service