Fraud & Claims Operations Senior Manager

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ years of Fraud Claim Investigations or Policy Violations, Fraud Mangement, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experienc

Desired Qualifications:

• Fraud management or operations management experience
• Contact center management experience
• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
• Experience working closely with other fraud managers and business partners
• The ability to conceptualize, develop and implement process improvements
• Excellent analytical and project management experience
• Demonstrated strong oral and written communication skills
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Prior experience managing supervisory staff
• Ability to provide leadership to a virtual or remote team
• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administratio

Wells Fargo is seeking a Fraud & Claims Operations Senior Manager in Consumer & Small Business Banking providing coverage for the Claims Assistance Center within CSBB Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Oversee call center activity for the Claims Assistance Center for multiple contact centers
• Manage and develop teams or managers to ensure proactive identification, prevention, detection, investigation and/or reporting of fraud and claims activity
• Engage and influence stakeholders and business leaders associated with fraud and claims activity
• Identify and recommend opportunities for improving the process of fraud and claims activity across the company
• Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
• Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
• Collaborate with and influence supervisors, analysts, specialists, consultants and business partners
• Interact directly with cross channel business leaders
• Manage allocation of people and financial resources for Frauds and Claims Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Fraud Claim Investigations or Policy Violations, Fraud Mangement, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experience

Desired Qualifications:

• Fraud management or operations management experience
• Contact center management experience
• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
• Experience working closely with other fraud managers and business partners
• The ability to conceptualize, develop and implement process improvements
• Excellent analytical and project management experience
• Demonstrated strong oral and written communication skills
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Prior experience managing supervisory staff
• Ability to provide leadership to a virtual or remote team
• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Job Expectations:

• Ability to travel up to 10% of the time
• Hybrid role, 3 days in the office, 2 remote