Fraud Detection Specialist (201FDA)

at  Municipal Employees Credit Union of Baltimore Inc

COMPANY SUMMARY

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITON SUMMARY

Responsible for detecting, preventing, and reducing fraudulent activity within the organization with an emphasis on video surveillance. Liaison with our third party fraud resolution partners, provide guidance and assistance to our E Service Team as well as our Card Services Department.

QUALIFICATIONS

• High School Diploma – Required or General Education Degree (GED) – in lieu of H.S. Diploma
• Minimum three (3) to five (5) years – Financial Service Industry
• Associates Degree in Business/Criminal Justice, Preferred

• Primary responsibility consist of monitoring MECU’s ITM/ ATM surveillance camera system to detect the use of skimmers
• Act as a liaison with our third party fraud resolution/ dispute team.
• Work closely alongside Fraud and Security Department team members, to assure ITM / ATM transactions deemed unusual, are reviewed for any illegal activities (ie) capture cash-out transactions .
• Investigate reported suspected ATM transactions received by our third party vendors
• Monitor transactions, accounts, and activities for suspicious or fraudulent behavior using various detection tools and techniques
• Following established policies and procedures, initiates appropriate action steps to mitigate risk and protect the Credit Union from data or monetary losses.
• Identify trends through prior reported card losses to determine a compromised location
• Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses.
• Stay up to date on emerging fraud trends updating processes as warranted.
• Cross train with other Team members to become familiar with various Fraud functions in the department serving as a backup as needed.
• Flexibility is required to include working weekends and in an emergency respond to suspected machine breach.