Fraud Investigation Analyst - E-Commerce Fraud (3-month contract)

at  Best Buy

Fraud Investigation Analyst - E-Commerce Fraud (3-month contract)
Are you forward-thinking and always looking to establish better systems and processes?
As a fraud investigation analyst you’ll uphold and exceed customer service standards and have an eye for areas of improvement. You will be working with sensitive customer information and champion privacy and security standards.
We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.
Make a difference on our E-commerce fraud team as a fraud investigation analyst!

What you’ll do:

• Review and investigate online orders to detect fraudulent transactions.
• Perform review of high-risk orders and reviews reports to identify unauthorized credit card use.
• Proactively and continuously monitor of internal and external data sources with the purpose of identifying fraud, waste and abuse.
• Work to stay on top of E-Commerce risk management concepts, practices, and procedures through own interest as well as research, learning, and education.
• Proactively seek out and bring forward issues and ideas for improvement.

What we’re looking for:

• +2 years’ experience in Loss Prevention/Fraud Detection/Investigations experience, preferably in a similar E-Commerce role
• Weekend work required (consistent shifts/hours with 2 weekdays off)
• Overtime eligible
• Logic and critical thinking – we’re largely a data driven company so consideration of all angles and viewpoints is vital

Why you’ll love it here:

• Remote-first work environment
• Employee discounts on awesome tech from day one
• Training programs to build new and transferable skills

About Best Buy
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized base pay range
$43,857.00 - $46,166.00
Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

• Review and investigate online orders to detect fraudulent transactions.
• Perform review of high-risk orders and reviews reports to identify unauthorized credit card use.
• Proactively and continuously monitor of internal and external data sources with the purpose of identifying fraud, waste and abuse.
• Work to stay on top of E-Commerce risk management concepts, practices, and procedures through own interest as well as research, learning, and education.
• Proactively seek out and bring forward issues and ideas for improvement