Fraud Investigation and Triage Analyst

at  ADIB Abu Dhabi Islamic Bank

PREVIOUS EXPERIENCE

2-3 years of experience in the banking & Financial services industry in Fraud Investigation, Risk management and Banking Operations
Job ID 300002222322769

ROLE PURPOSE:

The role requires a proactive and confident individual, who can communicate and build strong relationships across the wider business. Possess the ability to work in a dynamic environment, leverage resources and capabilities across the ADIB’s businesses. The holder of this position will be mainly asked to:

• Implement an effective and robust case management process for reviewing, analyzing, identifying, conduct preliminary level 1 fraud investigations, documenting, and managing the suspected incidents of fraud to determine the root causes. exposure. parties involved (both internal & external) and provide appropriate recommendations to the respective stakeholders.
• Conduct case assessment & preliminary review of fraud incidents as per approved processes to ensure timely detection within the agreed time frame to improve service delivery & achievement of business objectives.KEY ACCOUNTABILITIES OF THE ROLEHandle the day-to-day cases of the Departments to ensure cases referred are reviewed, analyzed and clear responses given to Business units.
• Conduct preliminary level 1 Fraud Investigations and Examine the suspected incidents of fraud to determine the root causes. exposure. parties involved (both internal & external) and provide appropriate recommendations to the respective stakeholders.
• Assist investigation team in planning investigations, document analysis, evidence gathering, follow-up of corrective actions.
• Assist in Designing & implementation of the Triage framework and procedure to manage cases reviewed and assessed with Head of Triage.
• Perform efficient Triage functions and ensure adherence to the approved policies and procedure.
• Participate in Fraud Investigations and Examinations in line with Fraud Investigation Policy & Procedure, ACFE Code of Ethics.
• Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post assessment of Triage cases.
• Improve service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
• Exercise due diligence while handling transactions/ queries / customer applications and instructions. identify risk / fraudulent transactions and escalating the same as appropriate.
• Provide prompt, efficient, and accurate guide/support to business units in relation to fraud /suspicious cases referred to Triage team while maintaining an agreed service level agreement.
• Achieve agreed performance standards & escalate fraud risks as required to the Head of Triage.
• Engage and build a trusted relationship with the relevant stakeholders and management.

OTHER TASKS

Carry out other tasks as and when required in consultation with the Head of Triage and Level 1 Fraud Investigations.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Understanding of fraud risks and fraud investigation associated.
• Understanding of Banking Operations and product along with Banking Regulatory Environment
• Good knowledge of retail and corporate banking Islamic products.
• Knowledge on market fraud trends.
• Able to perform verification, risk control or risk prevention function.
• Working knowledge of leading operational risk practice and regulatory requirements.
• Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills.
• Computer skills (e.g., Microsoft Office Suite).
• Certified Fraud Examiner (CFE) will be an added advantage.
• Excellent Communication and Interpersonal Skills with ability to manage external and internal stakeholders.
• Problem-solving aptitude.
• Arabic and English proficiency