Fraud Investigator

at  Apple

SUMMARY

Posted: 15 Oct 2024
Weekly Hours: 39
Role Number:200572841
Are you passionate about the details? Do you love getting to the root cause of an issue? Are you an expert in taking care of confidential & sensitive information? The Strategic Data Solutions Team is looking for a fraud prevention specialist with excellent analytical skills and a deep understanding of standard methodologies for order exception management. You will be responsible for reviewing and analysing Card Not Present Orders (CNP) and detecting suspected fraudulent activity.

DESCRIPTION

• You will review and analyse simple - complex blocked Card Not Present orders to detect fraudulent activity, building the appropriate next steps - Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary - Analyses, identifies, and communicates trends from exception reporting - Reviews credit issues and processes as necessary - Researches and resolves Card Not Present chargeback disputes - Represents Apple with customers and partner organisations - Identifies innovative ideas to improve the customer experience - Achieves or exceeds performance and productivity goalsYou are a fluent speaker of English and an additional language

PREFERRED QUALIFICATIONS

• Fraud experience is an advantage.
• We want to meet with a professional that has deep analysis experience with customer data
• Your analytical skills are one of your many strong points
• Decision making and good judgement come naturally to you.
• We need you to demonstrate that you can maintain strong Written and Verbal communications at all times
• Detail Oriented - you understand that it is the small details that can make the biggest difference
• Extraordinary teammate - you thrive in an environment where camaraderie matters
• At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Please refer the Job description for details