Fraud Operations Manager- Insurance, Pensions and Investments (IP&I)

at  Lloyds Banking Group

End Date
Monday 05 August 2024
Salary Range
£62,874 - £69,860
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
.
Job Description
JOB TITLE: Fraud Operations Manager - Insurance, Pensions and Investments (IP&I)
LOCATION(S): Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in the Edinburgh office.
About this opportunity
IP&I Fraud are growing and currently have a phenomenal opportunity for a Fraud Operations Manager to join our newly created Edinburgh based team.
As Ops Manager, you’ll work closely with the Senior Manager to understand, design and develop Insurance, Pensions & Investments fraud tech stack, supporting our Digital Strategy. You’ll get involved in reviewing the right tech for us, testing it out and designing (and owning) our rule sets. You’ll lead a team of colleagues who will work these alerts, referring complex fraud cases to our Senior Investigators.
This is a fast paced-dynamic role, and the landscape is constantly evolving!

Your responsibilities will include:

• Establishing and managing transaction monitoring and fraud workstreams within Fraud Ops with a combination of 3rd party tools and internal data points.
• Actively engaging in daily operational processes when you first join to understand the scope of current transaction risk and, on an ongoing basis, to demonstrate how to operationalise the new transaction monitoring and fraud processes that you’ll be designing.
• Be responsible for the fraud workstreams, using data insights to direct you towards process improvement. This will include establishing metrics from scratch; so ideally you’ll know which data points to measure and common tools and methodologies for extracting these data points.
• Work with the Senior Manager to design the Fraud tech stack, ensuring we’re implementing the right tools in the right places. Once the tech lands, you’ll be responsible for rule and alert management ensuring we have the right operational capability to prevent and detect fraud, whilst making the right decisions for our customers.
• Run the Ops team, using internal data insights and external factors to form views on risk trending, identify strategic opportunities (or gaps) and present this analysis in a structured way to the Senior Manager.

Why Lloyds Banking Group?
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What we need from you?

• A Fraud or Financial Crime qualification at Diploma level and above.
• Extensive experience in fraud risk management, including prior experience as an operations lead (whether in Economic Crime risk or elsewhere).
• Demonstrated experience implementing new processes from scratch.
• Strong policy and procedure drafting skills, second line of defence experience is desirable.
• Comfortable presenting papers to senior leaders – our Execs are passionate about understanding our fraud risk.

About working for us!
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

• Establishing and managing transaction monitoring and fraud workstreams within Fraud Ops with a combination of 3rd party tools and internal data points.
• Actively engaging in daily operational processes when you first join to understand the scope of current transaction risk and, on an ongoing basis, to demonstrate how to operationalise the new transaction monitoring and fraud processes that you’ll be designing.
• Be responsible for the fraud workstreams, using data insights to direct you towards process improvement. This will include establishing metrics from scratch; so ideally you’ll know which data points to measure and common tools and methodologies for extracting these data points.
• Work with the Senior Manager to design the Fraud tech stack, ensuring we’re implementing the right tools in the right places. Once the tech lands, you’ll be responsible for rule and alert management ensuring we have the right operational capability to prevent and detect fraud, whilst making the right decisions for our customers.
• Run the Ops team, using internal data insights and external factors to form views on risk trending, identify strategic opportunities (or gaps) and present this analysis in a structured way to the Senior Manager