Fraud Operations Manager - Prevent

at  Monzo

WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.

We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it’s like working at Monzo ✨

UK Remote | £48,000 - £59,000 Benefits | Hear from the team ✨

• Our Fraud Prevent team

Our Mission in the Financial Crime, Fraud & Disputes Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission.
In Fraud Customer Operations we protect Monzo, our customers, and wider society from fraud, to help Monzo achieve its mission of making money work for everyone.
We’re looking for an experienced Fraud Operations Manager to be a leader for our Prevention Pillar, leading Fraud Team Managers and our Fraud Investigators. You will lead a large Fraud Prevention team working closely with a peer, focused on Fraud Prevention and scaling Monzo safely.
As a Fraud Operations Manager, you will be responsible for supporting your teams to complete accurate, and efficient investigations, working together to protect customers from the risk of fraud, and support them should they become victims of fraud.You will work closely with our People, Workforce Management, Risk, Change and Product teams.
This role requires a strong understanding of the Fraud prevention landscape in the UK, and excellent leadership skills.

YOU’LL PLAY A KEY ROLE BY…

• Monitoring the day-to-day performance and service position of the fraud operation, and addressing identified challenges.
• Ensuring fraud operations teams are equipped with effective training and guidance.
• Leading their team to complete accurate, and efficient fraud investigations.
• Supporting the Senior Manager in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously.
• Building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values.
• Managing the personal and professional development of their direct reports.
• Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
• Providing timely and useful ops MI to counterparts in 1LoD Fraud Risk to support their objectives in managing the risks for which they are responsible
• Working closely and collaboratively with the control owner(s) who are responsible for the fraud controls that drive operational demand, including relevant product squads