Fraud Technical Analytics Service Consultant II -

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The Fraud Risk and Return Management (FRRM) team within ERRM (Enterprise Risk and Return Management) helps areas prevent and reduce fraud risk for Allstate and our customers. This role supports and collaborates with the fraud consultants team to drive a central enterprise fraud governance and escalation function.

EDUCATION

• 4 year Bachelors Degree (Preferred)

EXPERIENCE

• 3 or more years of experience (Preferred)

KEY RESPONSIBILITIES

• Adapts communication techniques for audiences at multiple internal/external levels, developing key storyline messaging and articulating a clear point of view, taking into account the perspective of all related stakeholders
• Supports the fraud consultants team in providing fraud technical data analysis, insights and thought leadership to drive the execution of FRRM strategies
• Impacts the development and advancement of key fraud strategies for the enterprise, contributing to the build of the fraud data mart and driving outcomes for high value fraud scenario analysis
• Proactively anticipates potential issues/roadblocks and develops preventative measures through partnership with business, technology, and risk areas
• Leads fraud investigations and technical analysis of fraud incidents that are cross-functional and impactful across multiple areas and stakeholders; assists with the development and execution of fraud incident response and analysis to detect, alert, contain, and document fraud incidents and root cause analyses
• Contributes to the control program’s fraud technical analytics strategy
• Leads fraud technical data and tooling work, identifying data, tools, and coding languages that can bring efficiencies or needed techniques to solve fraud problems and improve effectiveness of fraud risk and return decisions through the use of data and analytics
• Leads control remediation efforts and reporting/analyses support for the fraud consultants, utilizing a multidisciplinary approach combining technical expertise with analytics and comprehensive business experience
• Leverages technical fraud expertise (quantitative, qualitative, and fraud trend data) to draw conclusions, with a primary objective of preventing and detecting fraud across Allstate and the Family of Companies