Freelance - Customer Service Agent

at  Doccla

A BIT ABOUT US

We’re Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.
Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win.
We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we’ve won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.
This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.
We’re solving real problems for patients and health systems. we’re looking for dedicated people with a passion for healthcare.

WHAT EXPERIENCE YOU WILL BRING TO THE TEAM:

• Previous healthcare experience ideal but not essential
• Previous experience using CRM systems (such as Zendesk), and instant messaging systems (such as Slack) preferred
• Humble, positive and committed attitude
• Collaborative and reliable team player

DIVERSITY AT DOCCLA

We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That’s why we’re committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.
We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

• Handle tasks and contact patients related to Compliance monitoring, calling patients to capture their observations, conducting offboarding calls and coordinate kit collection and post-service feedback survey
• Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
• Clearly communicate with both clinicians and patients via phone calls and emails
• Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
• Securely and sensitively handle confidential patient data within a highly regulated environment
• Share successes, challenges and ideas to ensure our patients remain the focal point of our business
  You will be invited to book some shifts made available that you know you can attend fully.
  You will be working from home, where you need a stable internet connection, and enough privacy to make calls to our patients. You need to be based in the UK.
  Doccla will provide all training necessary, and the IT equipment needed for the role.