Freelance Reservation Officer

at  Happy Trails Asia

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.
We are looking for a dynamic and resourceful FREELANCE RESERVATION OFFICER to join our growing and expanding company.

As Freelancer Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines. Key tasks including, but not limited to:

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.