French Connection, Sales Consultant,Part Time

at  Brown Thomas Arnotts

GET TO KNOW US

At French Connection, our mission is to offer a premium high street experience to all,
ensuring the customer is at heart of everything we do.

KNOW WHAT WE’RE LOOKING FOR

• Strong leadership skills
• Customer service skills
• Passionate
• Ability to motivate others

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

French Connection Concession in our Arnotts store are currently looking for a sales advisor to join their team on a part- time basis.

Duties and Responsibilities

• Ensure that customer service is your number one priority and always put the customer needs first.
• Consistently deliver a premium level of customer service to all customers.
• Use your product knowledge and your variety of selling techniques (i.e. fit, sizing, fabric content, ranges etc) to fulfil the customers’ needs.
• Meet individual, and store sales targets by maximising sales at every opportunity through the use of ATV, link selling and add on opportunities.
• Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible

Commercial

• Have an awareness of store and company best sellers to increase sales opportunities.
• Read and have an awareness of the weekly Bulletin to improve business understanding.
• Maintain maximum stock availability through effective use of replenishment.
• Actively participate in, and support, company incentives and competitions to increase sales (i.e. Top Sellers Club).
• Have an awareness of competitor activity and feedback any suggestions to the management team accordingly.

People

• Welcome everyone entering the store with a friendly and warm open approach.
• Welcome new team members, ensuring they are welcomed and supported in your store
• Act as a team player and identify when somebody in the team needs support.
• Remain calm, professional and focused, acting as a brand ambassador at all times.
• Remain open minded and responsive to the views of others, demonstrating active listening skills and using appropriate language.
• Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management (if required).

Operations

• Ensure the store is a safe working environment by adhering to company H&S guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.
• Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.