French Emergency Operator

at  EF Language Abroad

Do you want to enjoy your life in Panama City and would you like to be a part of a very multicultural and fun working environment?
Availability to work during the week + Saturdays and Sundays (rotational) in early (9 am to 5 pm) or / and late shift (5pm to 1 am)

IF SO, KEEP ON READING!

If you are passionate about customer experience management this position will be perfect to kick-start your international career. Thrive in a fast-paced, technologically savvy company that aims to open the world through education. A connection and experience you would make possible for our customers every day.
The Emergency Support Team is looking for individuals who are proficient in French and have a strong empathy, positive attitude, and remain calm under pressure for a telecommunication role. These individuals will use their customer service and communication skills to aid in streamlining communication for the Emergency Teams. This is an all year around position.
The Role
This position will field incoming calls to the emergency line from parents of students and students who are attending a Language course abroad. Your main role will be to answer the calls and listen to the parents’ concerns, assess the level of urgency on the call to determine the course of action.

Main areas of responsibilities

• Answer all calls that come into the parent emergency line for students
• Liaise with teammates to ensure consistency with call management
• Provide support to parents as needed and provide good customer service while fielding calls
• Good judgement to determine when to escalate calls

Requirements

• Complete fluency in French and English, confident and clear communication + additional languages Spanish, Italian a plus
• Great communication
• Strong service mind and listening skills
• Positive attitude and empathy for others
• Good judgement – ability to recognize when an issue should be escalated
• Calm under pressure

• Answer all calls that come into the parent emergency line for students
• Liaise with teammates to ensure consistency with call management
• Provide support to parents as needed and provide good customer service while fielding calls
• Good judgement to determine when to escalate call