French Forum Moderator

at  Ocean Communications Ltd

Experience:

• customer service: 1 year (required

• Tier 1 support activities and responses as defined by the client.
• Escalation of reports beyond Tier 1 scope, per client’s guidelines.
• Handling and escalation of bug reports.
• Account Management: change requests, 2FA, email address, merging requests, recovery, linking, etc.
• Keys & Codes: Assisting with all key & code-related queries - error while activating product, invalid key issue, etc.
• Connection Issues: Troubleshooting all connectivity issues on the Consoles & PC - cannot connect scenarios, lag, etc. Including player issues with connecting to our websites and services.
• Technical Issues: Checking the minimum requirements and troubleshooting from A-to-Z game crashes, freezes, and error messages. Finding the cause & troubleshooting graphics & sound issues. Troubleshooting all installation issues of games & game patches (Console & PC).
• Subscriptions: Helping with any issues relating to billing, content queries, or access issues to site, including refunds.
• Online Store & in-Game Purchases: Specifically helping with issues relating to purchases directly from the online store, payment issues, access to the product, delivery issues and issues with promotions on our store & refunds.
• Gameplay: General information requests about the game, game content, gameplay and achievements, also feedback and suggestions for games.
• Player Reports, Bans and Sanctions: Used for reporting players that are breaking the code of conduct, or players that have been sanctioned and would like to investigate the removal of a sanction from their account

Other:

• Tier 1 support activities prior to the escalation. Performing regular tasks in the game moderation tools, reporting, and participating in community engagement activities when the workload allows.
• May handle CM and GM tasks.

Job Types: Part-time, Freelance
Pay: £12.30 per hour
Expected hours: 15 – 20 per week

Additional pay:

• Bonus scheme

Benefits:

• Work from home

Schedule:

• Flexitime

Application question(s):

• Please confirm that you are a Gaming fan (Pc or Mobile Games)
• Are you currently living in the UK and can you confirm you will be in the UK during the whole of the training period and whilst working in this role?

Experience:

• customer service: 1 year (required)

Language:

• Fluent English (required)
• Fluent French (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote
Application deadline: 25/01/2025
Expected start date: 03/02/202