Front Desk Administrator

at  Prep Doctors

COMPANY OVERVIEW:

Prep Doctors is committed to empowering dental professionals through personalized training tailored to individual needs. Our mission is to provide unparalleled support to foreign-trained dentists, guiding them toward licensure success in Canada. Rooted in values of excellence and integrity, we offer renowned expertise, hands-on experiences, and a comprehensive support system, ensuring every trainee is equipped to thrive in their dental career.

JOB SUMMARY:

As a Front Desk Administrative your primary responsibility is to engage with customers, addressing their concerns, answering inquiries, and providing assistance as needed. You will be the first point of contact for everyone, often handling phone calls and emails to respond promptly to their questions and resolve any issues they may encounter. Your role is pivotal in ensuring positive customer experiences by delivering high-quality service and fostering strong relationships built on trust and satisfaction. Through your interactions, you will uphold the company’s reputation for exceptional customer support and contribute to the overall success of the organization.

Education:

• Secondary School (preferred

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required

• Greet and assist visitors in a friendly and professional manner at the front desk.
• Manage appointments, answer phone calls, and respond to inquiries promptly.
• Provide pleasant customer experience, and build lasting positive impressions by catering to client needs
• Routing and escalating calls as per the internal procedure to assist in resolving client issues
• Compiling data to assist in policy adjustment/special accommodations
• Assist other teams with event/course planning and implementation as needed
• Assist with other operational tasks as required to ensure minimal interruption to services
• Able to work in a high-paced dynamic environment.
• Handle clerical tasks such as filing, organizing documents, and managing office correspondence.
• Assist with administrative tasks using Google Suite, QuickBooks, and other office software.
• Maintain a tidy and organized front desk area to create a welcoming environment for patients.
• Provide support to the office staff as needed to ensure smooth daily operations.
  Job Type: Full-time
  Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In perso