Front Desk Advisor

at  York University

EDUCATION:

High school diploma with some post-secondary education (e.g. some University or College courses)

EXPERIENCE:

Two (2) years of recent and relevant experience in office administration and front desk reception in an academic School/Department. Knowledge of an on-line computerized records system (e.g., SIS), (GEM) Course Equipment Order (CEO) system is required. Experience supporting teaching/courses is an asset.

SKILLS:

Ability to exercise tact, diplomacy and discretion when dealing with others.
Able to deal courteously and effectively with a diverse population of students, faculty and staff.
Able to maintain confidentiality.
Effective oral and written communication to obtain and relay information accurately.
Demonstrated student-focused service delivery and excellent customer service capabilities.
Flexible, adaptable, and receptive to change.
Able to exercise good judgment and initiative with proven professionalism and results-orientation.
Ability to work effectively and accurately under pressure of high volume and frequent interruptions.
Ability to multi-task and maintain strong attention to detail.
Excellent organizational skills including ability to set priorities and proactively pursue completion of tasks to meet deadlines.
Able to work independently and effectively and collaboratively in a team and with other departments within the Faculty and across the University.
Word processing 40-45 wpm, accuracy is essential.
Intermediate word processing (MS Word) and spreadsheet skills (MS Excel).

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.With a focus on service excellence and exceptional customer service, the Front Desk Advisor works under the direction of the Assistant Director, Student Academic Advising Services (SAAS), providing direct service to students and completing a range of administrative duties in support of the department and the broader Faculty of Liberal Arts & Professional Studies (LA&PS) Academic Advising team. Within the Faculty of LA&PS, Student Academic Advising Services works collaboratively with students, faculty, staff, and community partners to meet the diverse and holistic needs of all its students. This includes providing a high degree of responsive, student-focused support to students. It is the mission of Student Academic Advising to provide quality academic advising that supports students in achieving their personal, academic, and career goals. A necessity for the Front Desk Advisor is to work collaboratively and as a part of the Student Academic Advising team. The individual will have an appreciation of the work and timeline of each element of the unit’s operation roles and responsibilities.The Front Desk Advisor will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and student-focused team environment of high performance, respect, trust, collaboration and continuous improvement. embraces diversity and fosters inclusion.