Front Desk Agent (Full-Time)

at  Fairmont

NEW ENERGY FOR A STORIED LANDMARK

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

• To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
• Ensure front desk is stocked with essential materials
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

QUALIFICATIONS

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays
  Additional Information

Please refer the Job description for details