Front Desk Agent

at  Gibbons Whistler

JOB DESCRIPTION: PART-TIME RECEPTIONIST – SPA AT WHISTLER

Position: Part-Time Receptionist
Location: Spa at Whistler
Hours: 15-25 hours per week (including weekends and holidays)
Reports to: Spa Manager

OVERVIEW:

The Spa at Whistler is seeking a friendly, professional, and organized part-time receptionist to join our team. As the first point of contact for guests, you will play a key role in creating a welcoming and relaxing atmosphere while managing front desk operations with efficiency.

Key Responsibilities:

• Guest Services: Greet and welcome spa guests in a friendly and professional manner. Answer questions, provide information about services, and ensure guests feel comfortable and cared for.
• Appointment Scheduling: Manage the booking of spa treatments using our scheduling software. Confirm, modify, and cancel appointments as needed, and ensure the schedule runs smoothly.
• Check-In/Check-Out: Handle guest check-ins, process payments, and issue receipts for services. Manage any customer service issues promptly and professionally Inform guests about current promotions, products, and add-on services to enhance their experience.
• Communication: Answer phone calls and respond to emails in a timely, courteous, and professional manner.
• Spa Cleanliness: Maintain a tidy and organized reception area, ensuring the atmosphere aligns with the spa’s tranquil setting.
• Administrative Support: Assist with administrative tasks such as filing, inventory management, and reporting as needed.

Qualifications:

• Strong communication and interpersonal skills with a passion for customer service.
• Ability to multi-task and remain calm under pressure.
• Experience with booking software (Book4Time preferred but not required).
• Professional appearance.
• Basic knowledge of spa services is an asset but not required (training provided).
• Flexibility to work weekends, holidays, and evenings.

Benefits:

• Competitive hourly wage.
• Gibbons Benefits
• Opportunities for growth and development within the company.

If you’re passionate about creating a relaxing and welcoming atmosphere for guests and thrive in a fast-paced environment, we’d love to hear from you!
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• Guest Services: Greet and welcome spa guests in a friendly and professional manner. Answer questions, provide information about services, and ensure guests feel comfortable and cared for.
• Appointment Scheduling: Manage the booking of spa treatments using our scheduling software. Confirm, modify, and cancel appointments as needed, and ensure the schedule runs smoothly.
• Check-In/Check-Out: Handle guest check-ins, process payments, and issue receipts for services. Manage any customer service issues promptly and professionally Inform guests about current promotions, products, and add-on services to enhance their experience.
• Communication: Answer phone calls and respond to emails in a timely, courteous, and professional manner.
• Spa Cleanliness: Maintain a tidy and organized reception area, ensuring the atmosphere aligns with the spa’s tranquil setting.
• Administrative Support: Assist with administrative tasks such as filing, inventory management, and reporting as needed