Front Desk Agent

at  Good Nite Inn

COMPANY OVERVIEW

Good Nite Inn is your ideal destination for comfortable and clean lodging across California’s most exciting locations. With a commitment to excellent value and friendly service, we ensure our guests have an enjoyable experience whether traveling for business or leisure.

SUMMARY

As a Front Desk Agent at Good Nite Inn, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in upholding our reputation for outstanding hospitality and guest satisfaction.

QUALIFICATIONS

• Proven experience in hospitality or front desk operations preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual or multilingual abilities are a plus for enhancing guest interactions.
• Familiarity with hotel management software is beneficial but not required.
• A positive attitude and willingness to assist guests at all times.
  If you’re ready to make every guest’s stay memorable with your exceptional service skills, we invite you to apply today at Good Nite Inn!
  Job Type: Full-time
  Pay: From $17.50 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Fremont, CA 94538 (Required)

Work Location: In perso

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently to enhance guest satisfaction.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of room availability and reservations.
• Assist with billing inquiries and process payments accurately.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Perform night audit duties as required, ensuring all transactions are recorded accurately.