Front Desk Agent

at  Holiday Inn Express HoughtonKeweenaw

JOB SUMMARY

The front desk associate’s main responsibility is to provide an exceptional guest experience while completing Veridea’s sales-related requirements. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.

QUALIFICATION STANDARDS

1. Be friendly and cheerful; interact easily with strangers.
2. Complete sales requirements.
3. Be solution-oriented.
4. Cooperate with and support others.
5. Observe, react quickly and adjust to different guest situations.
6. Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
7. Operate computer or cash register to handle monetary transactions and give correct change.
8. Work well on multiple tasks at the same time.
9. Cope with unusual circumstances, showing self-control during excitement.
10. Possess strong organizational skills and strong detail orientation.
11. Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
12. Grooming must meet property standards.
13. Must be able to work weekends.

Work Remotely

• No

Job Type: Part-time
Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In perso

1. Act as a concierge for guests. Possess a knowledge of the local area and the community’s offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.
2. Act as an in-house sales representative for the hotel. Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation.
   a. Complete all reporting requirements issued by Director of Revenues and Sales.
   b. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.