Front Desk Agent

at  Hope Windsor Motel

We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This position offers the opportunity to be the first point of contact for our guests, ensuring their stay is memorable and enjoyable.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Qualifications:
- Experience with phone systems and excellent phone etiquette
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle guest concerns with professionalism and empathy
- Proficient in guest services operations at the front desk
This position offers competitive pay, opportunities for career growth, and a dynamic work environment. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced hospitality setting, we encourage you to apply for the Front Desk Agent position.
Job Type: Permanent
Pay: From $21.00 per hour
Expected hours: No more than 40 per week

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Hope, BC V0X 1L0: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (required)

Language:

• English (required)

Work Location: In perso

Please refer the Job description for details