Front Desk Agent at Hotel Arts Group

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Reservation Management, Cash Handling, Check In/Out, Telephone Inquiries, Luggage Handling, Guest Information, Problem Resolution, Positive Attitude, Communication Skills, Microsoft Office, Opera, Property Management Systems, Scheduling Flexibility

Industry

Hospitality

Description

Hotel Arts is currently seeking energetic and passionate guest service professionals to join our Front Desk Team! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today! Members of our Front Desk Team can look forward to performing the following tasks: Attend to all concerns of the guest proactively and professionally. Ensure the satisfaction of all guests with a consistent positive attitude. Review all guest reservations to ensure accuracy. Review group resumes and follow up accordingly on any actionable items. Ensure rates and account folios are set up and managed correctly. Communicate key information to appropriate departments and colleagues. Ensure special requests by guests are completed in a timely manner. Maintain and balance a cash float during each shift. Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations. Provide guests with the information they require. Answer questions pertaining to events/activities and provide directions regarding their destination. Our ideal candidate will have: Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required. 1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred. Knowledge in Opera or other Property Management Systems a strong asset. Degree/Diploma in Hospitality Management an asset. Microsoft Office product knowledge required. Positive, professional, motivating personality Excellent verbal and written communication skills Passionate about guest service and hospitality Position may be subject to a criminal background check. Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team. To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca To learn more about the Hotel Arts Kensington, please visit our website at: www.hotelartskensington.com Applicants who do not already have legal permission to work in Canada will not be considered. Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check. Hotel Arts Group is an Equal Opportunity Employer.

Responsibilities

The Front Desk Agent will proactively and professionally attend to all guest concerns, ensuring satisfaction through a consistent positive attitude while managing reservations and account folios accurately. Key duties include handling check-in/out, telephone inquiries, luggage assistance, taking reservations, and providing guests with necessary local information and directions.