Front Desk Agent

at  Naturally Pacific Resort

THE TEAM

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual’s input and celebrates achievements collectively.

THE ROLE

As a key member of our team the Front Desk Agent is responsible for the daily duties in the front desk department. This includes, greeting guests, check-in, and check-out, and providing a high-level guest service. The Front Desk Agent will be able to deal with guest inquiries and concerns in a professional manner. They will be able to work as part of a team and handle pressure in a fast-paced workplace well.

Your contributions to the team include:

• Welcome guests and provide exceptional service throughout their stay.
• Utilize various computer software programs to aid in guest check-in and check-out and process transactions.
• Handle guest inquiries and complaints with a high level of professionalism and hospitality.
• Additional tasks and duties as assigned.

A few things we are looking for in a new team member:

• Excellent communication and interpersonal skills.
• Willingness to learn new skills.
• Strong organizational skills.
• Self-motivated individual
• A positive team player.
• High level of attention to detail.
• Good computer software skills.
• Minimum 1 year of guest service experience
• Preferably 1 year of experience in hospitality

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates