Front Desk Agent/Night Auditor

at  Allure Hotel Conference Centre

Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.

QUALIFICATIONS / REQUIREMENTS:

• Superior attention to detail
• Must be able to complete physical work including: crouching, kneeling, standing for extended period of time
• Knowledge of ChoiceAdvantage/Skytouch PMS is desirable
• Must be able to work flexible hours including weekends and over night
  Job Type: Full-time
  Pay: From $17.20 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

Essential job functions include but are not limited to the following:

• Provide noticeably outstanding guest service (constantly focused on service delivery)
• Acknowledge ALL guests within 10 feet of reception (eye contact, nod, wave or verbal greeting)
• Welcome guests checking-in to the hotel (use the guest’s name)
• Be efficient, effective and responsive with inquires and requests and provide helpful information
• Make accurate reservations and provide hotel features (and/or benefits) prior to rate information
• Advise guests of Hotel Features
• Handle messages (clear and complete), faxes, copies and guest out-going mail
• Check-out guests (use guest’s name and have a brief appropriate conversation with them)
• Harmoniously deal with all guests, team members and other colleagues
• Be familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm
• Control guest suite keys and department keys (ensure proper sign in/out procedures are followed
• Accomplish or assist with “Special Projects” as required