Front Desk Agent | Part Time

at  Founders Inn and Spa Tapestry Collection by Hilton

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

• High school diploma or equivalent experience/training
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

• All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
• All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guest on local entertainment, etc.)
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Resolve guest complaints, disputes, grievances, and conflicts.
• Maintain a good working relationship with all Departments.
• Monitoring, selling and posting items from the Sundries shop.
• Enthusiastically collecting guest feedback/comment cards.
• Consistently present a friendly disposition and professional demeanor at all times.