Front Desk Agent, Prince of Wales Hotel

at  Pursuit Collection

What will be your daily pursuit?:
Welcoming our guests and ensuring the most comfortable Waterton Lakes adventure possible!
Compensation:
The starting salary for this position is $17.50 per hour.
This is for an immediate start going until September 30th with accommodation at 17.50 per day which includes 3 meals a day!

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person.
• Assists guests with elevator, and luggage as needed
• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listen to guest concerns and resolve issues to the best of your ability.
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offer assistance to guests and teammates where needed
• A utility player who can complete a variety of job duties
• Perform other duties as requested by management
• Assists with night audit coverage as needed

What skills and experience do you need for this job?:

• Previous Front Desk experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• An active listener and the ability to tell stories to guests
• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready for an adventurous summer!
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun!

What will your work environment be like?:

This fun, summer job runs from May to September 2024.

• Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person.
• Assists guests with elevator, and luggage as needed
• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listen to guest concerns and resolve issues to the best of your ability.
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offer assistance to guests and teammates where needed
• A utility player who can complete a variety of job duties
• Perform other duties as requested by management
• Assists with night audit coverage as neede