Front Desk Agent

at  Sea Containers London

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it’s your London anchor on the River Thames.
We are seeking an enthusiastic and guest-focused Front Desk Agent to join our front office team. As the first point of contact for guests, you’ll play a crucial role in creating an exceptional guest experience. This role involves providing a warm welcome, assisting with check-ins and check-outs, addressing guest inquiries, and helping make each stay memorable.

Key Responsibilities

• Guest Services: Provide a warm and personalised welcome to all guests, ensuring a seamless check-in and check-out experience.
• Problem Solving: Address guest requests and concerns with a positive attitude, ensuring swift resolution and high levels of guest satisfaction.
• Information Hub: Serve as a knowledgeable resource for guests, offering insights on hotel services, amenities, and the best of London’s South Bank area.
• Billing and Payments: Handle cash and credit card transactions accurately and efficiently, maintaining confidentiality and security.
• Team Collaboration: Work closely with other departments to ensure guest needs are anticipated and met, creating a seamless and enjoyable stay.
• Standards Compliance: Uphold the hotel’s service standards and brand values in all interactions, striving to exceed guest expectations.

Salary: £27,075 + service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: Londo

• Guest Services: Provide a warm and personalised welcome to all guests, ensuring a seamless check-in and check-out experience.
• Problem Solving: Address guest requests and concerns with a positive attitude, ensuring swift resolution and high levels of guest satisfaction.
• Information Hub: Serve as a knowledgeable resource for guests, offering insights on hotel services, amenities, and the best of London’s South Bank area.
• Billing and Payments: Handle cash and credit card transactions accurately and efficiently, maintaining confidentiality and security.
• Team Collaboration: Work closely with other departments to ensure guest needs are anticipated and met, creating a seamless and enjoyable stay.
• Standards Compliance: Uphold the hotel’s service standards and brand values in all interactions, striving to exceed guest expectations