Front Desk Agent - The Shores Hotel

at  La Jolla Beach Tennis Club

THE LA JOLLA BEACH AND TENNIS CLUB IS CURRENTLY SEEKING A FRONT DESK AGENT TO JOIN OUR TEAM AT OUR BEAUTIFUL OCEANFRONT HOTEL!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

SUMMARY

Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE

High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Previous hotel/front desk/admin experience required. OPERA experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual reservations.
• Makes sure the guest feels well served.
• Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Reads the Communication Book ("The Red Book") and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Assists members and guests with items such as property amenities, directions, information about the area, etc.
• Updates reservation system when reservations have been booked or canceled.
• Uses voice mail, walkie talkies, and pagers at appropriate times.
• Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
• Balances bank at the end of each shift.
• Informs housekeeping of checkouts and new arrivals.
• Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
• Assist PBX operators during staffing shortages, periods of high volume or as needed.
• Other duties may be assigned.