Front Desk Agent

at  The Toronto Barre Collective

FRONT DESK CREW

Location: Toronto, ON M6S 1N2
Type: Part-Time/Full-Time
You are the face of The Toronto Barre Collective. As the first point of contact for our community and guests, it’s your responsibility to set the tone for an exceptional experience by being friendly, welcoming, and professional.
About Us:
At The Toronto Barre Collective, our mission is to enhance people’s lives by providing a high-quality Health and Wellness experience in a welcoming, judgment-free environment. We’re built on a foundation of strong values and a supportive, engaging team that cares about bettering the health and wellbeing of the community. Our goal is for everyone to feel like they belong, while consistently creating experiences that exceed expectations. This is a brand you’ll be proud to be part of!

You:

• Exhibit a positive, upbeat attitude.
• Have a passion for delivering a consistent, exceptional experience to our members, guests, and community.
• Take pride in your work, being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and genuinely want to help others.
• Act with integrity and show respect to everyone around you.
• Have strong communication skills and can listen and empathize.
• Inspire and motivate others to achieve their goals.
• Learn quickly and apply new knowledge from online and hands-on training.

Responsibilities:
As a Front Desk Associate, you’ll provide superior customer service to members, prospective members, and guests while ensuring an exceptional “Judgment Free” experience.

Your daily tasks include:

• Greet members/guests as they enter and exit, assisting with questions or concerns.
• Resolve member inquiries and escalate issues to management when necessary.
• Answer phones in a friendly manner and assist callers with their needs.
• Handle membership functions (sign-ups, updates, cancellations, collecting payments).
• Conduct prospective member tours and assess their membership needs.
• Execute retail transactions accurately and work towards sales goals.
• Set up, clean, and sanitize studio equipment and communal spaces regularly.
• Keep restrooms clean, sanitized, and stocked.
• Perform routine checks of all areas to address safety, cleanliness, and policy issues.
• Address maintenance concerns such as broken/missing equipment promptly.

Qualifications:

• 6-12 months of customer service experience (preferred).
• Must be 18 years of age or older.
• Willing to become CPR/AED certified.
• Basic computer proficiency required.
• Able to lift up to 50 pounds.
• Comfortable with frequent cleaning, sanitizing, and interacting with cleaning chemicals.

What You Bring:

• Experience with Microsoft applications (Outlook, SharePoint, Excel) is an asset.
• Strong interpersonal and communication skills, both in person and via phone/email.
• Ability to handle complaints professionally and resolve them efficiently.
• Experience in customer service within Health and Wellness, Food Service, Hospitality, or a Boutique setting is a plus.
• CPR and First Aid Training required.

Perks of the Job:

• Flexible shifts (early mornings, evenings, weekends, holidays).
• Access to studio classes.
• Be part of a fun, inclusive team passionate about health and wellness.

To Apply:
Send your resume and a short video (2 minutes or less) telling us why you’re the perfect fit for The Toronto Barre Collective.
Job Type: Part-time
Expected hours: 30 – 40 per week
Work Location: In person
Expected start date: 2025-02-0

• Greet members/guests as they enter and exit, assisting with questions or concerns.
• Resolve member inquiries and escalate issues to management when necessary.
• Answer phones in a friendly manner and assist callers with their needs.
• Handle membership functions (sign-ups, updates, cancellations, collecting payments).
• Conduct prospective member tours and assess their membership needs.
• Execute retail transactions accurately and work towards sales goals.
• Set up, clean, and sanitize studio equipment and communal spaces regularly.
• Keep restrooms clean, sanitized, and stocked.
• Perform routine checks of all areas to address safety, cleanliness, and policy issues.
• Address maintenance concerns such as broken/missing equipment promptly