Front Desk Agent

at  Vintners Resort

Vintners Resort
Vintners Resort is an intimate, 78-room luxury resort and spa located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vintners Resort is more than just a destination — it’s an experience. Our world-class resort and hotel blend exceptional hospitality with the art of fine dining to create unforgettable moments for our guests. If you have a passion for delivering outstanding service and crafting memorable experiences amidst the beauty of wine country, we invite you to be a part of our dedicated team.
Are you passionate about creating exceptional guest experiences? We’re seeking an enthusiastic and friendly Front Desk Agent to join our luxury hotel team! If you excel in customer service, pay attention to detail, and thrive in a dynamic environment, we want to hear from you. Basic knowledge of Word, Excel, and Outlook is required, and familiarity with OPERA is a plus. While previous hotel experience is beneficial, we’re eager to train the right candidate.
At Vintners Resort, we offer a supportive and positive work environment where you can continue to grow and excel. Embark on a career where your dedication to excellence and warmth will help craft unforgettable stays for our guests. Apply today and be part of something extraordinary!

Summary: Accommodates guests of hotel by performing the following duties.

• Greet and Check-In Guests: Welcome guests, check them into the hotel by collecting necessary information, obtaining credit card details, issuing room keys, and providing directions to their rooms and other hotel areas.
• Respond to Inquiries: Answer guest questions in person or over the phone with professionalism, offering information on directions, local attractions, hotel services, and safety.
• Assist with Reservations: Make and confirm reservations by ensuring room availability, collecting guest and payment information, and explaining hotel policies, including cancellation terms.
• Manage Guest Requests: Fulfill guest needs to enhance their stay, including assisting with dining, entertainment, or transportation reservations, and resolve any issues or complaints, referring to management when necessary.
• Handle Check-Out Procedures: Process guest check-outs, compute bills, collect payments, and provide necessary paperwork.
• Maintain Front Desk Area: Keep the front desk area clean and organized.
• Knowledge of Local Area: Maintain a thorough understanding of hotel services and local attractions.
• Perform Clerical Duties: Complete paperwork, maintain files, and handle clerical tasks such as filing, photocopying, faxing, and mailing.
• Handle Phone Calls: Manage internal and external phone calls, provide information, and take and deliver messages for guests.
• Other Duties: Perform additional tasks as assigned by the manager.

QUALIFICATIONS:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experiences.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to perform basic math functions as needed
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Operational knowledge of Windows, e-mail software (preferably Outlook) and general knowledge of how to navigate the Web (for guest services such as maps/directions, information to local attractions, etc)
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
  Physical Demands: While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.
  Work Environment: The noise level in the work environment is usually quiet.
  Compensation Range: $19.00 - $22/hour.

Benefits: Complete benefits package and generous company discounts.

• 401(k)
• Medical, Dental and Vision Health insurance
• Vacation, Holiday and Sick Paid time off
• Generous employee discount

Schedule: Position will be a part-time or full-time role working onsite. The schedule will be variable based on business operational needs. EOE

CATEGORY EXAMPLES BUSINESS PURPOSE

Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes

Summary: Accommodates guests of hotel by performing the following duties.

• Greet and Check-In Guests: Welcome guests, check them into the hotel by collecting necessary information, obtaining credit card details, issuing room keys, and providing directions to their rooms and other hotel areas.
• Respond to Inquiries: Answer guest questions in person or over the phone with professionalism, offering information on directions, local attractions, hotel services, and safety.
• Assist with Reservations: Make and confirm reservations by ensuring room availability, collecting guest and payment information, and explaining hotel policies, including cancellation terms.
• Manage Guest Requests: Fulfill guest needs to enhance their stay, including assisting with dining, entertainment, or transportation reservations, and resolve any issues or complaints, referring to management when necessary.
• Handle Check-Out Procedures: Process guest check-outs, compute bills, collect payments, and provide necessary paperwork.
• Maintain Front Desk Area: Keep the front desk area clean and organized.
• Knowledge of Local Area: Maintain a thorough understanding of hotel services and local attractions.
• Perform Clerical Duties: Complete paperwork, maintain files, and handle clerical tasks such as filing, photocopying, faxing, and mailing.
• Handle Phone Calls: Manage internal and external phone calls, provide information, and take and deliver messages for guests.
• Other Duties: Perform additional tasks as assigned by the manager