Front Desk Area Specialist

at  FirstService Residential

Job Overview:
The Area Specialist works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Stands, greets and engages residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• On Call 24 hours a day, 7 days a week
• Me once a week with Hospitality Coordinator/Team Leader.
• Be in constant communication with Property Manager during shift.
• Required to learn building specific Emergency Procedures at assigned properties.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors and Controls Electronic Security Control Systems.
• Attends mandatory Area Specialist meetings
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site Property Manager / Coordinator / Team Leader.
• Follows safety procedures and maintains a safe work environment.
• Shifts are subject to change based on property needs.
• Needs to read and understand The First Service Residential Employee Handbook / Front Desk General Reference Guide.

Skills and Qualifications:

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Possess knowledge of multi-building operations
• Ability to work extended hours, nights, and weekends based on project requirements.
• Driving is required.
• Schedule: Varies

COMPENSATION: $18 HOURLY

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

• On Call 24 hours a day, 7 days a week
• Me once a week with Hospitality Coordinator/Team Leader.
• Be in constant communication with Property Manager during shift.
• Required to learn building specific Emergency Procedures at assigned properties.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors and Controls Electronic Security Control Systems.
• Attends mandatory Area Specialist meetings
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site Property Manager / Coordinator / Team Leader.
• Follows safety procedures and maintains a safe work environment.
• Shifts are subject to change based on property needs.
• Needs to read and understand The First Service Residential Employee Handbook / Front Desk General Reference Guide