Front Desk Assistant & Guest Services Associate

at  African Lion Safari

JOB SUMMARY

Guest Services/Front Desk Assistant candidates should be customer oriented, outgoing, and a self-starter and be able to work independently with little supervision. Candidates must be at least 16 years of age, be available during weekends and have a reliable mode of transportation to the park.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

• A self-starter with a friendly and outgoing personality
• Must be customer oriented and possess strong communication skills
• Must be able to work outside in all weather conditions, and stand/ walk for longer periods of time
  Job Type: Contract Full time, day/early evening shifts
  Job Types: Full-time, Seasonal
  Contract length: 6 months

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person
Application deadline: 2025-03-10
Expected start date: 2025-05-0

GUEST SERVICE DUTIES AND RESPONSIBILITIES:

• Assist visitors with questions/directions
• Assist in maintaining a safe and enjoyable environment for visitors through ushering presentations (greeting, directing, crowd control, distributing online survey slips)
• Initiate conversation with visitors to conduct onsite market research surveys
• Distribute Mombasa Market Food Surveys to restaurant customers
• Input research data into monthly reports
• Sundry office duties (answering telephone lines, providing general customer service, taking group bookings)
• Assist Sales Department with Corporate Picnic programme on event days or any administrative tasks as assigned
• Perform any other duties assigned by Marketing/ PR Department

FRONT DESK ASSISTANT DUTIES AND RESPONSIBILITIES:

• Answering telephone lines, providing general customer service
• Assist with group bookings including monitoring all bookings, coordination of tour bus usage, step on guide service and food and communicating relevant information to all other departments
• Confirmation of bookings and all relevant information to clients
• Answering base radio calls
• Assist with the Wake Up The Wild experience on scheduled days
• Responsible for office closure on scheduled days
• Perform any other duties assigned by Administrative Coordinator
• Responsible for Administrative Coordinator duties on their days off