Front Desk Associate

at  Allyson Group

Join our team at the TownePlace Suites in O’Fallon, IL!
We are looking for part-time Front Desk Associates to deliver exceptional guest service. Outstanding customer service skills and a positive personality are a must! The ability to multi-task and problem-solve are essential qualities of a successful candidate.

QUALIFICATIONS:

• Fosse experience is a plus
• Stand and walk for an extended period or for an entire work shift
• Move, lift, and carry objects weighing less than or equal to 10 pounds without assistance
• Capable on solving problems in a timely manner
• Speak clearly and professionally with others, answering calls
• Must be well organized and able to multitask efficiently
• Must have good computer skills
• Must be flexible and able to work weekends and holidays
• Experience preferred but not required

• Checking guests in and out with a positive attitude and a smile.
• Making reservations through the property management system.
• Running daily reports.
• Assisting guests with all requests.
• Resolving guest issues.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address all guests’ needs.
• Thank guests with genuine appreciation.
• Look for opportunities to maximize revenue and occupancy.
• Perform other reasonable job duties as requested by supervisors.
• Comply with Quality Assurance expectations and standards.
• Ensure uniform & personal appearance are clean and professional.