Front Desk Associate - Lake Norman
at Pet Paradise Resort
Huntersville, NC 28078, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Oct, 2024 | USD 13 Hourly | 31 Jul, 2024 | 1 year(s) or above | Communication Skills,Dogs,Disabilities,Color,Documentation,Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Description
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Lake Norman resort as a Front Desk Associate.
QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- Cheerful, friendly, and a positive team-oriented attitude
- Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
- Enjoys problem solving in order to provide our guests and customers with a premier experience
- This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Responsibilities:
ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:
- This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our ‘guests’) as they enter the resort while smiling and conversing
- Organizing and processing check-ins and check-outs
- Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
- Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
- Completing cashier and point of sale operations
- Communicating and following through with pet parent and resort leadership requests
- Maintaining cleanliness of the entranceway and lobby, including the restrooms
- Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
- Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Administration
Graduate
Proficient
1
Huntersville, NC 28078, USA