Front Desk Associate - UAE National (Kavak Aftersales, Dubai)

at  KAVAK

Job Information
Industry
Automotive
State/Province
Dubayy (Dubai)
City
Dubai
Zip/Postal Code
51133
Country
United Arab Emirates
About us

WHO WE ARE?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.
But our journey doesn’t stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.
Today we have more than 130 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.
Wanna join us on this exciting ride?
Job Description
As a Front Desk Associate at Kavak’s After Sales, your mission will be to deliver exceptional customer service, ensuring a seamless and positive experience for all clients and visitors.

• Customer Interaction: Greet and welcome clients and visitors as they enter the office, ensuring a friendly and professional first impression.
• Client Assistance: Assist customers with their inquiries, provide information about after-sales services, and guide them to the appropriate department or personnel.
• Appointment Management: Schedule and manage appointments for after-sales services, ensuring efficient use of time and resources.
• Documentation: Handle and process paperwork related to after-sales services, including service requests, warranties, and customer feedback forms.
• Coordination: Collaborate with the service team to ensure smooth workflow and timely updates to customers regarding their service status.
• Complaint Resolution: Address and resolve customer complaints or direct them to the appropriate person for resolution.
• Facility Management: Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies and informational materials.
• Communication: Maintain clear and effective communication with customers, service team members, and management to ensure excellent service delivery.
  Requirements