Front Desk Attendant

at  Bethany Athletic Club

Bethany Athletic Club, a premier athletic club in Portlands west side seeks a Front Desk Attendant to join the Front Desk team! The successful candidate will provide our members with a warm welcoming and a heartfelt See you next time. They are also available to answer any questions the members may have, while providing exceptional customer service to all.

• Provide outstanding customer service to club members at all times. Greets all members and guests with eye contact, a smile and strives to learn each member by name.
• Follows all check-in procedures and ensures all members, guests and vendors are signed in.
• Answers all incoming inquiries via phone, in person or email and obtains the appropriate information from the inquiry to direct/transfer calls or take messages.
• Remains familiar with all of the fitness classes, instructors, trainers, etc. and answers any questions about them with members or guests.
• Responsible for handling the membership database by registering guests with accurate registration procedures, processing payments and maintaining the client base.
• Promotes, registers and collects fees for various services or fee-based classes (i.e. guest fees, drop-in classes, etc.)
• Responsible for ensuring the club opens and closes properly, including cleaning various areas, organizing equipment and other duties outlined in the opening/closing procedures.
• Other duties as assigned.