Front Desk Attendant

at  Coast Mental Health

JOB SUMMARY

In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.

REQUIRED QUALIFICATIONS

Grade 12 education or equivalent, a Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training and 6 months experience are required. Upon hire, you must be able to either provide or obtain a First Aid Certificate and a Ministry of Justice Criminal Record clearance.

KNOWLEDGE AND ABILITIES

• Ability to work with people with a mental illness.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.

• Greeting guests and tenants
• Ensuring and enforcing community rules
• Managing keys and sign in roster
• Interacting with tenants and performing security duties for the facility such as monitoring the front door
• Patrolling, checking that doors and windows are secure
• Performing reception type duties such as directing calls, receiving and relaying messages, engaging visitors, clients and guests and responding to in person inquiries in a professional courteous manner
• Providing building information to clients such as the safety systems, guest and visitor protocols
• Allowing safe and timely access and egress to the building and fulfilling
• Responsible for other related duties as assigned