Front Desk Clerk

at  The Chickasaw Nation

SAVE

Description
We are currently looking for a Part Time 38 Front Desk Clerk to join our team located at the The Inn at Treasure Valley

SUMMARY:

Responsible for processing guest reservations, registrations, payments, departures, and answering the switchboard ensuring our guests have a positive experience.

EXPERIENCE:

Essential:

• No prior experience required.

EDUCATION:

Essential:

• High School, GED or Equivalent

• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
• Cleans assigned area
• Cleans and sweeps floors
• Cleans and sanitizes bathrooms
• May empty ash trays
• Disposes of trash
• May clean exterior areas such as parking lots and sidewalks
• Aligns seats close to machines in gaming areas
• Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)
• Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned
• Prepares daily reports
• Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
• Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
• Provides accurate change for cash purchases
• Processes discounts, refunds, exchanges, coupons accurately
• Balances register/terminal and completes reports for receipts, cash balance
• May perform minor trouble shooting of POS
• Maintains accurate cash count and assume responsibility for any shortages at end of shift
• May be responsible to confirm POS pricing updates
• Performs all other duties as assigned